Please read thoroughly before commissioning, please contact me for any questions. By making your first payment, you are in agreement with these terms.
Allergy Warning I have four cats and a dog, but they never come in direct contact with the materials. Please let me know if you are allergic right away! I will clean your suit before shipment.
Quotes Quotes are only valid for that particular opening. I do not offer quotes outside of official openings. Quotes are a binding agreement, simply a price estimate. A payment has to be made for your commission to be official. A clear, flat colored, 2 view reference sheet is required for all quotes. The more complex the character, the higher the price. Check out the PRICES page to get a rough estimate.
Commissioning You must be 18 or older to order a fursuit, NO EXCEPTIONS. You are ordering a unique, handmade piece of wearable art. There can be flaws and imperfections. Only by paying your deposit are you officially in the queue. Orders are completed in the order that they are paid off (first paid, first finished). Late payments or smaller payments may change your spot in line.Character changes are allowed until I purchase materials. Depending on your changes, your quote may increase or decrease. After purchasing materials, absolutely no changes are permitted, so please be sure of your design!I will not make any copyrighted characters, or replicate any previous fursuit designs.
Payments All payments need to be in USD. A 35% NONREFUNDABLE deposit is required to secure your slot. Work is not started until you've completed payments. If you want to pay in full upfront, please let me know beforehand. Payment plans are available. A minimum of $150 a month is required to keep your slot. Larger payments OK. There will be agreed upon payment dates. Late payments are not tolerated and are subject to late fees. If you miss two payments in a row, your commission will be canceled, and you will be refunded everything except your deposit. Payments are made via PayPal invoices. Other payment methods are available upon request. If you have an emergency, please let me know as soon as possible, and I will do my best to accommodate your situation.
Sizing + DTDs I assume that all measurements and your DTD are accurate. I am not responsible for any loose or tight fitting due to your weight change. You may request, after you've received your suit, for an altercation. I have a strict guide for measurements. Any wrong measurements or poorly made DTDs will more than likely result in a poor fit. Hands and feet are one-size-fits-all. You must send your DTD on time. Please tape your dummy up after cutting yourself out. Sending an untaped dummy will result in fees up to $150 for me to retape it for you. Please have your name written on the chest, and your tail spot marked. If you need any help making your DTD, please email me for a helpful tutorial.
Work In Progress + Concepts To keep the commission process streamlined, I will not send individual WIP photos unless requested. I frequently post WIPs publicly on my Twitter account. Fur swatches are available upon request. Please note that fur colors are VERY limited, but I will do my absolute best to match your character's colors. I will make a rough concept sketch of your character in my style with the fur colors for your approval. The art will not be exact, and is more of a rough guide for me to follow, and to help me learn about the character before crafting your fursuit.
Shipping Shipping is NOT included in your quote, and will be determined after the costume is close to completion. A final shipping invoice will be sent upon completion of your fursuit. Prices can range from $35-200 in the US. All fursuits are shipped via USPS with insurance and tracking. International shipping is available, but you will be responsible for extra fees and customs.
Warranty + Repairs All LGF fursuits come with a 90-day warranty that covers my mistakes and handiwork. It does not cover normal wear and tear, as these costumes will NOT last forever. However, with proper care and maintenance, they can be kept for many years. Customers must pay return shipping. If you need a small repair on your fursuit at a convention I'm tabling at, please stop by for help. Repairs beyond the 90 days are subject to fees. I work on an hourly basis, and you will be charged for the amount of work needed. Please make sure the suit is CLEAN before sending it in for repairs. Any dirty suits will be sent back to the commissioner immediately.
Cancellation I have the right to cancel at any time for any reason. The commissioner has the right to cancel their commission at anytime. Reasons for cancellation include: two missed payments in a row, difficult email contact, hostile/rude/intimidating behavior, breaking terms of service, etc. Again, if a situation arises in your life that may effect the commission process, please let me know as soon as possible. I am happy to accommodate. But failure to communicate will be assumed to avoiding payment, and your commission can be canceled. Refunds will be given depending on the amount of work invested into the project. The 35% deposit is NONREFUNDABLE. Cancellations are non-reversible. Refunds will be given on a monthly basis, of at least $150 or an agreed repayment rate. Refunds are often a huge blow to me and my business, please understand. I will do my best to accommodate your needs. I have the right to finish canceled projects anyway I choose for personal use, or to sell upon completion. No refunds are offered after the project is completed.
LUCKY GUM FURSUITS HAS THE RIGHT TO REFUSE SERVICE TO ANYONE, OR CANCEL A COMMISSION AT ANYTIME. BY MAKING YOUR FIRST PAYMENT, YOU HEREBY AGREE AND ARE BOUND TO ALL THE TERMS. LATE PAYMENTS ARE NOT TOLERATED.